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Questions about your order or general inquiry?
How can we help
FAQ
Membership and ordering processes
How can I order?
You can order your desired products online from us as a guest without a customer account and registration or directly as a customer with a customer account .
How can I pay?
We offer you many payment options so that you can easily choose the one that suits you. Here you will find an overview of all payment methods
How can I track my order?
You can view information about your order either under my order or directly under shipment tracking .
How can I cancel my order?
In the My Order area you can independently request the cancellation of your order or individual products if they have not yet been delivered by us (or costs have been incurred by the shipping company in preparing for shipping). If your package has already been shipped, you can also submit a return request here.
How can I contact your customer support?
If you have any further questions or need assistance, you can contact us via the " Contact Us " page on our website or email us at info@sovavi.com. We will be happy to respond to your inquiries as quickly as possible.
How do I send a return? How do I create a return label?
You can return the goods you ordered from us, i.e. send them back to us, within 14 days of receipt of the goods. Further information under right of withdrawal
Washing, drying and ironing our products
How can I wash the goods?
Hand wash or machine wash at 30°C
How can I iron the goods?
For polyester blend wool under medium temperature
Can the goods be tumble dried?
Do not tumble dry, hang to dry
Can I use bleach?
Do not use bleach
Clothing
What types of sweaters are there?
V-neck sweater. Turtleneck sweater. Round neck sweater. Pullover with polo collar. Pullover with zip. Pullover with hood.
How to wear a sweater?
Wearing a shirt under a sweater is a good choice. However, if you want to make this outfit even more elegant, V-neck sweaters with a tie or scarf are particularly perfect.
What is a women's cardigan?
The cardigan – known as a “cardigan” in English – can be knitted from a wide variety of materials or material mixtures. This makes it more or less warm.
What is the difference between a cardigan and a cardigan?
What is the difference between a cardigan and a cardigan? The answer is simple, because there isn't one. Cardigan is the English name for cardigan.
How do I combine a cardigan?
The cardigan is best worn with high-waisted jeans. However, it can also be worn with a dress for an elegant look or with shorts, also perfect in summer evenings.
Welche Strickjacken machen schlank?
Tragen Sie Maxi-Strickjacken offen, um schlanker auszusehen, da sie die Silhouette strecken.
Dunkle oder einfarbige Strickjacken lassen Sie schlanker wirken, da sie weniger auffällig sind.
V-Ausschnitt-Strickjacken strecken den Oberkörper und können zusammen mit längeren Strickjacken eine schlankere Erscheinung erzeugen.
Welche Pullover sind jetzt modern?
Oversize-Pullover: Locker sitzende Pullover, die etwas größer als die übliche Größe getragen werden, sind weiterhin im Trend und bieten einen lässigen und gemütlichen Look.
Crop-Pullover: Kurz geschnittene Pullover, die die Taille betonen, sind immer noch beliebt und lassen sich gut mit hoch taillierten Hosen oder Röcken kombinieren.
